ABOUT MAKUNAE
Makunae is an online store based in Ireland, focused on curated eco-friendly products for customers across Ireland and the EU.
We bring together a thoughtful selection of products across different categories, such
as fashion, natural beauty, home and lifestyle, all guided by a consistent focus on sustainability, design, and transparency.
Makunae is built around curation and clarity. Many people feel overwhelmed by greenwashing and fragmented choices. We focus on making conscious shopping more straightforward and transparent, with thoughtfully selected products and clear standards behind every item.
Makunae is based in Dublin, Ireland.
We serve customers across Ireland and the European Union, working with a network of carefully selected suppliers. Product availability and shipping times may vary depending on the supplier.
Makunae is a curated online store.
We work with sustainability-driven suppliers, carefully selecting products that align with our standards and values.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.
Products and Sustainability
We carefully select products based on clear standards, focusing on materials, sourcing, and overall impact, while ensuring they are suitable for real everyday use.
We prioritise responsible practices, cleaner ingredients where relevant, thoughtful materials, and suppliers that support a strong customer experience.
The Makunae Seal is our way of helping customers quickly understand how each product aligns with our standards.
It provides a simple and transparent guide to support more conscious and informed choices.
No. We prioritise verified products and suppliers whenever possible, but not every product is certified.
When certifications are available, they are clearly shown on the product page.
No. Some suppliers provide detailed information, while others provide less. When full information is not available, we are transparent about it and continuously work to improve the level of clarity across our catalogue.
When relevant and available, we prioritise certifications such as B Corp, GOTS, Vegan Society, and Fair Trade. Certifications are an important signal, but not the only factor we consider when selecting products.
We avoid vague sustainability claims and focus on sharing specific, verifiable information whenever possible.
We also avoid making absolute promises that cannot be guaranteed. Transparency and clarity guide our approach.
Some products are vegan or cruelty-free, but not all.
When a product meets these criteria, it is clearly stated on the product page.
Orders, Shipping and Delivery
Makunae operates with a curated partner model, where products are shipped directly from selected suppliers.
Not always. If your order includes items from different suppliers, they may arrive in separate packages and on different days.
Shipping origin depends on the supplier. Some products ship from within the EU, while others may ship from outside the EU.
Shipping details are shown at checkout whenever available.
Delivery times vary depending on the product, destination, and supplier.
Estimated delivery windows are provided at checkout whenever possible.
Yes. Tracking details are sent by email once they are provided by the supplier.
If a product ships from outside the EU, customs or import fees may apply depending on your local regulations.
Any potential charges are determined by the destination country and are outside our
control.
Returns and Support
Returns depend on the product type and supplier terms.
Full details are available on our Shipping and Returns page.
You can request a return through our returns process by following the instructions provided on the Shipping and Returns page.
Please contact us as soon as possible with your order number and photos of the issue.
We will review the case and support you with the next steps.
You can contact us via email or live chat.
We aim to respond within 24 to 48 hours on business days.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
